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Vol. 16, Issue 1, Jul-Dec 2023

Page: 15-23

A STUDY OF PUPIL-TEACHERS PERCEPTION TOWARDS QUALITY IN SECONDARY TEACHER EDUCATION PROGRAMME

Dr Kuldip Kumar

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Education dispels darkness from human life. It enlightens the man society. It is the integral part of whole life cycle. Without education man?s life is meaningless and futile. Today education is an extremely just growing service industry and it is exposed to the globalization processes everyday more and more. Service quality, emphasizing student satisfaction, is a newly-emerging field of concern. In order to attract students, service their needs and retain them, now education providers are actively involved in the process of understanding students? expectations and their perceptions of service quality. They have often adopt techniques of meaning quality of their services just like in the business sector. Institutions in the higher education try to provide best quality services because they need to compete for their students. Measuring quality of their services is therefore an important task to provide feedback on the dimensions of quality that need to be taken care of and offers institutions the possibility to gain significant competitive advantage in knowledge market (Faganel, 2010).

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