Vol. 16, Issue 1, Jul-Dec 2023
Page: 84-89
CUSTOMER SATISFACTION FROM E-BANKING SERVICES WITH REFERENCE TO ICICI BANK IN NEW MUMBAI
Dattu Husseinali, Dr. Ganesh Badurao Pawar
Received Date: 2018-10-11
Accepted Date: 2018-11-16
Published Date: 2018-11-26
This study examines customer satisfaction with e-banking services provided by ICICI Bank in Navi Mumbai. The research investigates various factors influencing satisfaction levels, such as ease of use, reliability, security, and customer service. By employing both qualitative and quantitative methods, the study aims to identify key drivers of customer satisfaction and provide recommendations for improving e-banking services.
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